These Terms and Conditions determine the agreement between You (Customer) and OnlineService.asia company, concerning the use of our exchange service. An individual (verified or not verified) visiting OnlineService.asia agrees to follow determined Terms and Conditions. The following document describes ways in which we provide our services, it explains the rights and duties of the Customer as to the access and usage of the services performed by OnlineService.asia company.

It is important to read and review Terms and Conditions below. we reserves the right to change Terms and Conditions periodically. OnlineService.asia complies to inform users about all amendments made in Terms and Conditions at the next visit.

The revised version of OnlineService.asia terms and conditions will take effect from the moment we post it on the website OnlineService.asia  clients agree to continue using our services .

What countries residents can trade E-currencies ?

We accept orders from all countries around the world .

Do I need to have a bank account for Cash Deposit to your bank account ?

No, it is not necessary for you to have a bank account with our bank. You can simply go to any bank branch in your city and deposit cash to our bank account.

 

Do you accept net transfer payment to your bank account ?

It is decided case to case basis, we may ask customer to submit the Photo ID proof and the bank statement screen shot to us for net transfer payments.

 

Which E-currencies your company allow to trade ?

We allow trades in Paypal, Perfect Money, Webmoney Neteller, Skrill & Payoneer  .

 

Do you purchase or exchange paypal ?

we can accept paypal if the payment comes from Directly Websites Such As fiverr,Odesk,Elance,Freelancer,Fanbox etc, Please Note We don’t accept Personal Payment . Minimum Order  purchase or exchange Must be 20 USD and Processing time  can  24 hours ( 1business Day ) And it  can takes sometimes 2  business days.

 

What is the Process for E-Currencies Purchase ?

There are few simple steps that you have to follow –

1. Place a Buy order by contacting us over Phone ,facebook message or email
2. Our staff will check your order and send you payment details via email to make payments.
3. After the payment is made by you, email us the confirmation.
4. After payment verification we will send e-currency to your account as per details given by you.

 

What is the Process for E-Currencies Sale ?

There are few simple steps that you have to follow –

1. Place a Sell order by contacting us over Phone ,facebook message or email
2. Our staff will check your order and send you details via email to make payments to our E-currency account.
3. After the payment is made by you, email us the confirmation.
4. We will verify your payment and send payment to your account as per details given in the Order Form.
5. Payments are made same day of receiving the e-currencies, mostly it is paid within  6 hours to 24 hours  of receiving e-currency. Please Note Due to high volume of pressure it can take upto 2 business day.

 

What is the Process for E-Currencies Exchange ?

There are few simple steps that you have to follow –

1. Place a Exchange order by contacting us over Phone ,facebook message or email
2. Our staff will check your order and send you details via email to make payments to our E-currency account.
3. After the payment is made by you, email us the confirmation.
4. We will verify your payment and send payment to your Desired e-currency as per details given in the Order Form.
5. Payments are made same day of receiving the e-currencies, mostly it is paid within  6 hours to 24 hours  of receiving e-currency. Please Note Due to high volume of pressure it can take upto 2 business day.

 

 

Is the rates given at the site are latest ?

Yes, we update our site rates few times a day based on our E-currency stock and market conditions.

 

How Long it takes to complete the order ?

Most of the orders are Processed in 12-24 Business hours (One Business day), If you need the urgent processing then you should opt for Express Order. Online Service Can enlarge the processing time upto  2 business day without any prior notice .

 

What is Express Order ?

Express Orders are processed same day with in 3 business hours of receiving the payments but you have to pay Extra Fee of 1.0% or USD 2 (Two) which ever is higher.

 

What payment mode are available for Buying E-currency from Ecurrencyzone ?

We accept payments via various mode like Bank Wire transfer to company account,Citibank GLobal Funds Transfer,moneygram,Western Union, Local bank Deposits. Local bank accounts payment is available in Bangladesh, USA only, more countries will be added soon.

 

I am a repeat customer, Can I deposit to your bank account direct used in previous order ?

Strictly NOT Allowed. We allocate Bank account for every order manually, If you depsoit to our bank account without asking us you will forfiet the amount.

 

What is the minimum amount I can Trade with your company ?

It depends on which country you are from, Minimum we trade for any e-currency is 20 USD. For exchange order between two currency there is no minimum amount limit to trade but minimum processing fee for any exchange order is 3 USD.

 

What payment mode are available for Selling E-currency to Ecurrencyzone ?

We can make payments via various mode like Bank Wire transfer, Funds Transfer, Moneygram,Western Union & Local bank Deposits. Local bank accounts payment is available in Bangladesh, Singapore, USA  only, more countries will be added soon.

Regulation

  • Electronic payment systems and/or Banks are exclusively responsible for the monetary funds entrusted to them by the Customers. OnlineService.asia is not a party to the agreement between an Electronic payment system and its Customers, and is by no means responsible for misuse or abuse of the corresponding system and/or a Bank as well as for functional abuse of this system by the Customer.
    Mutual rights and duties of the Customer and electronic payment system and/or a bank are regulated by the rules and agreements accepted in the corresponding electronic payment system and/or a Bank.
  • The third party payments are accepted. Customer who places the order on the website OnlineService.asia has to pay for this order by him/herself. It is allowed to have the other person send funds from their bank accounts or/and send money transfers.
  • The services offered by OnlineService.asia are not intended for use and are not available in the countries where it is illegal. The Customer is fully responsible for the local law observance.
  • If modification of the offered products or services by OnlineService.asia as well as usage/access rules require Customer confirmation, OnlineService.asia will send the Customer the appropriate notification 30 days before these modifications take effect. Up to the moment the Customer confirms the mentioned modifications, OnlineService.asia reserves a right to suspend service rendering to the Customer.
  • Payment details which are given to verified users for buy orders are private. Users are not allowed to disclose payment details which were received on our service. In case of private information is disclosed, OnlineService.asia administration will contact proper authorities for taking required actions.
  • Due to Final Rule of Financial Crimes Enforcement Network (FinCEN) at 31 CFR 1010.100(ff) which requires each foreign-located MSB to appoint a person residing in the United States as an agent for service of legal process with respect to compliance with the BSA and its implementing regulations, OnlineService.asia doesn’t provide services of e-currency exchange to US citizens.If You still want to have send scan copy of you Your Documents such as passport,SSN ,Driving license only we can deal with you And Your personal info wont be shared anyone.
    http://www.fincen.gov/statutes_regs/guidance/html/FIN-2012-A001.html

 

Protecting your personal information

  • The Customer has to provide personal information and confirm it with identity documents. we mean information that can be associated with a specific person and can be used to identify that person.
  • We do not store your personal information with us, it is requested just for identification of your personality. Identification of the person is obligatory as one of the security steps.
  • To protect identification document during sending it to us the Customer may use watermark.
  • The Customer has a right to choose whether to provide personal information or not, consequently, user decides whether to use website OnlineService.asia or not.
  • During verification we take reasonable measures to safeguard all your personal information from unauthorised access, use or disclosure. Our methods of protection include the use of Secure Socket Layer (SSL).
  • The Customer should never share his/her username and password or any details of his/her Customer Account with anyone.

 

Transactions and operations

  • The Customer is responsible for providing valid and accurate information needed to process and complete payment transactions. OnlineService.asia takes no responsibility for the payment transaction if the information provided by Customer is incorrect.
  • The Customer must be informed that transfer of funds to a wrong bank or payment account as a result of providing the incorrect payment instructions by the Customer is not reversible and OnlineService.asia takes no responsibility for such payments.
  • OnlineService.asia is responsible to complete transactions on the website OnlineService.asia Unichange.me also has the right to access information about the course of transaction in OnlineService.asia system 24/7.
  • The payment of services provided by OnlineService.asia is carried out by the Customer according to OnlineService.asia service rates. OnlineService.asia has the right to change these rates when it is needed.
  • OnlineService.asia is not responsible for any loss or damage, resulting from a delay in bank transactions or electronic money transfers of the Customer, if the day of sending or the days after sending are not business days in the country of OnlineService.asia partner-participant, that is the receiver.
  • OnlineService.asia is not responsible for mistakes, omissions or delays of payments made by banks, serving OnlineService.asia partners-participants, by a correspondent bank or e-payment system as well as it is not responsible for the consequences caused by their financial state.
  • The Customer has to read and agree with all fees explanation that are described in the right column of each order.
  • Time frame for each order is described in the right column of each order as well as in the Knowledge base section. User agrees that orders are completed within set time frames.
  • The Customer has to read and agree with Knowledge base page on our website OnlineService.asia.
  • In connection with increase amount of scam cases, OnlineService.asia does not carry out withdrawal of money transfers (Western Union, MoneyGram) sent through online-interface. Please use Western Union / MoneyGram office to send money transfer to us only
  • If amount of money transfer (Western Union, MoneyGram) in sell order is more than 3500 USD then order will be sent via 2 money transfers.
  • Customer can make only one deal a day for one exchange direction. If user makes several repeating orders OnlineService.asia service will return orders without transaction fees.
  • If you make your first wire transfer with service OnlineService.asia you will need to make it only from branch of your bank (not Internet (online) banking). When confirming the first wire transfer you need to attach paper from bank with the following details mentioned:

    – Name of the Bank of sender;
    – Address of the Bank of sender;
    – Account Number (IBAN for transfers from European Union);
    – Name of the Account Holder;
    – Receiver information (Name of Account Holder, Account Number)
    – Memo required;
    – Name of agent sending wire transfer;
    – Paper must be signed by bank agent.

    If you send your first wire transfer using online banking it will be returned to you and all bank’s fees will be deducted. After the first successful wire transfer you will be able to make buy orders using your online banking and attach printscreen of transfer.

  • OnlineService.asia has right to have regular software and hardware system maintenance. During technical maintenance access to accounts can be partial or website can be fully inoperative. OnlineService.asia is obliged to inform users about the technical maintenance in advance. The announcement about technical maintenance has to be placed on the website in the section “News”.
  • OnlineService.asia is not responsible for any damage occurring in connection with technical maintenance.
  • OnlineService.asia is not responsible for emerging force majeure, when the Service can stop its work for indefinite time frame. Examples of force majeure situations include: natural disaster, power failure, failure of hardware or software system equipment OnlineService.asia hacker or virus attack on system OnlineService.asia, system overload, serious disorder hardware device or software system equipment, serious failure of hardware or software system, loss of Internet connection, violation or breach of the protection of electronic communications networks or its safety, damage to the Account, the Account virus attack, etc.

 

 

Termination. Refunds.

OnlineService.asia may terminate performing of the service or send a refund immediately if:

  • The purpose of payment transactions and the source of funds used for payment transactions are restricted or prohibited by applicable anti-money laundering policy.
  • Funds were sent under the different name which does not match Customer’s name.
  • Third party payment was accomplished. For example, someone else sent wire transfer or money transfer to Customer’s payment account.
  • The purpose of payment is not clear.

OnlineService.asia has also a right to refund Customer’s funds without mentioning the reason.

OnlineService.asia has a right to refuse providing the service if Customer refuses to submit required verification documents, or verification of the Customer’s identity is not completed. Also if there is a reasonable suspicion that verification documents provided by potential Customer are invalid or illegally modified, what means fake.

OnlineService.asia provides services of exchange of electronic payment system units, between each other and into the international monetary funds (international currencies), also vice versa.

OnlineService.asia has a right to refuse supplying the service without mentioning the reason to any person which he/she will be informed of in the written form.

Payments are final and not reversible except those cases which are provided in Terms and Conditions.

Regulations of work of support team

OnlineService.asia support team is responsible for:

  • clients’ accounts activation and verification if need;
  • providing necessary information concerning usage of OnlineService.asia service (account registration, activation, verification, questions concerning placing orders and pending orders, questions concerning OnlineService.asia cards);
  • confirmation that orders were paid;
  • processing orders;
  • ticket handling;
  • notification of clients about planned technical maintenances of the service;
  • providing all necessary information for placing an order on our website.

OnlineService.asia support team is not responsible for:

  • advising clients on the work of other services;
  • providing tips regarding situation on e-commerce market in general;
  • sharing personal or any other information of other clients of the service;
  • answering questions which convey no or little meaning or do not concern OnlineService.asia;
  • registering client accounts on client’s demand in OnlineService.asia system;
  • providing help in executing settings of client’s software;
  • teaching clients how to use their software.

Sequence of order handling:

  • clients’ support is based on the request of a client composed in F.A.Q. on OnlineService.asia;
  • other help requests (e.g. livechat) are not treated as official and are advisory in their nature;
  • orders are completed on the first-come basis. Time for response depends on difficulty of request and level of load of department;
  • answers on frequently asked or standard questions are provided as links to corresponding pages on OnlineService.asia
  • In case of complaints regarding order completion client can reach administration of the service by email manager [at] OnlineService.asia In the request ticket number or order ID (which became the reason for a complaint) has to be indicated. The complaint has to be answered within 2 business days maximum.

How to ask a question:

  • Before contacting support team please make sure that you have checked all available information in F.A.Q. section. If you faced situation similar to the one described in the Knowledge base, but it requires more profound explanation, please indicate link to the initial text in your ticket.
  • Please think through your question. Shallow questions will receive shallow answers.
  • Ask serious and profound questions. Be ready to describe your problem in details.

 

Miscellaneous

  • The Customer has a right to temporarily stop using the services and/or decline OnlineService.asia services, and consequently terminate the action of the present Terms and Conditions. Any termination of service rendering will be done without any damage to OnlineService.asia rights and obligations of the Customer as well as the debts of OnlineService.asia from the time of closing.
  • OnlineService.asia has a right to terminate cooperation with the User in case of getting the information inducing OnlineService.asia to do so.
  • OnlineService.asia has a right to suspend service rendering to the User if:
    a) the Customer violates any of the conditions of the present Terms and Conditions.
    b) the state of the Customer is one of the following – insolvency, death or other disability. Before OnlineService.asia gets the information about it all the payments carries out under a certain transaction conditions between OnlineService.asia and the Customer will be valid.
  • It is not acceptable to send the first international wire transfer to us using online banking. Only after the first successfully completed order with wire transfer the Customer can use online banking to send international wire transfer.

 

NB: Always Contact with OnlineService.Asia and if someone call/message/email from different Id To say you that he is talking Onbehalf of OnlineService Then he might try to Fraud You. Please Always See The exact Online Service Fan page, original Online Service email and Mobile Number .If You have any suggestion o offer to us feel free share us Over Email . Thanks in Advance.